Terms of Service

Effective Date: Feb 12, 2026
Business Location / Governing Law: Washington, USA
By purchasing or commissioning from Mountfurstudios, you agree to these terms.

ORDERING REQUIREMENTS
  • We will not work with individuals under the age of 18.
  • All items are handmade, one-of-a-kind art pieces and may contain minor imperfections or variation.
  • Commissions require a completed form and/or messages containing all requested info. Missing info may delay your project.
  • Clients must provide an up-to-date, clear, high-resolution reference. We are not responsible for inaccuracies caused by unclear/outdated references.
  • Fullsuits may require a duct tape dummy (DTD).
  • We may request your full legal name and shipping address for invoicing and shipping.
COMMUNICATION & APPROVALS
  • Communication must be polite and timely.
  • We provide updates as needed for approvals and key milestones (daily updates are not expected).
  • Approvals may be requested at stages such as measurements/DTD review, foam base, markings/furring layout, and final detailing.
  • If we request required info/approval and do not receive a response within 14 days, your project may be paused until you respond.
OUR RIGHTS
  • We may refuse or terminate service for harassment, threats, discrimination, public shaming, stalking, or repeated bad-faith behavior.
  • We may interpret your design in our style for craftsmanship/fit (ex: slight marking adjustments for better wrap), while keeping it recognizable and consistent with your approved reference.
  • We may update these terms; the version in effect at purchase applies to that order.
YOUR RIGHTS
  • You may request WIP photos and reasonable adjustments during production (see “DESIGN CHANGES”).
  • You may cancel a commission, but refunds depend on progress and the “REFUNDS” section.
PAYMENT
  • Currency: USD
  • Premades: paid in full before shipping (standard checkout).
  • A 30% deposit is required after acceptance.
  • The remaining 70% balance is due before shipping.
  • Payment plans may be discussed, but are not guaranteed and are offered only at our discretion.
DESIGN CHANGES
  • We want you to love your suit and will work with you, but changes must be fair and clear.
  • Minor changes may be included if feasible and requested early.
  • Major changes after approvals or after materials are purchased may require additional fees (new materials and/or extra labor).
  • If the change is needed because of our mistake, we will fix it.
MEASUREMENTS & FIT
  • You are responsible for accurate measurements and/or a properly made DTD when requested.
  • Fit issues caused by incorrect measurements/DTD are not eligible for free fixes and may require additional labor + shipping costs.
  • If a fit issue is clearly caused by our construction error, we will work with you to correct it.
REFUNDS
  • There is no refund on the initial 30% deposit once the materials have been purchased.
  • Once the costume is completed, there is no refund option.
  • If the commission is cancelled during production, any refund will vary based on progress/time invested and costs incurred.
  • If your project is 90%–100% complete, you are not eligible for a refund.
  • Refunds (if applicable) are issued only to the original payment method.
NONRESPONSE / TIMELINES
  • If we do not receive any communication for 30 days, the commission may be considered abandoned.
  • If abandoned, we may keep payments made to cover time/materials and may complete/alter/sell the work as a premade.
  • We generally do not accept hard deadlines. We will give you our best estimate.
  • Timelines may shift due to material availability, customer response time, illness/emergency, shipping delays, or events outside reasonable control.
SHIPPING
  • Shipping is separate from the item price so you can choose available options.
  • You are responsible for entering a correct shipping address. If an order is returned due to an incorrect address, refusal, or failure to pick up, you must pay reshipping costs.
  • Carrier delays are outside our control, but we will provide tracking and reasonable help with claims.
  • Insurance: if your selected shipping option includes insurance, that coverage applies. If optional, we strongly recommend it for high-value items.
  • International buyers are responsible for customs fees, taxes, duties, and import charges.
REPAIRS / WARRANTY
  • 6-month warranty from delivery date to cover repair costs.
  • Warranty repairs are no labor cost; client pays shipping both ways unless otherwise agreed.
  • If a repair needs substantial replacement materials, a materials fee may apply (quoted first).
  • Not covered: rough use, improper care/storage, heat/chemical damage, pet damage, or customer/third-party modifications.
  • After 6 months, repairs may be available as a paid service.
  • Please send items clean for repair; we may pause/decline work if returned unsanitary.
DISCLAIMERS
  • We provide care/cleaning guidance with your suit and/or on our care page. You agree to follow those instructions for proper care.
  • Colors may appear different due to lighting, camera settings, and monitor/phone display differences. Minor color variation is not considered a defect.
  • Fursuits can reduce visibility and increase heat/physical strain. You are responsible for safe use, breaks, hydration, and appropriate environments.
  • We may post WIP and finished photos/videos we take for portfolio/marketing unless otherwise discussed beforehand.
  • If you purchase through Etsy, Etsy policies also apply where relevant. These Terms also apply to purchases through our future website and direct invoices.